At H. Jack’s, we take pride in providing exceptional customer service and quality workmanship. Don’t just take our word for it, see what our satisfied customers have to say! Check out the below customer reviews to read about their experiences with our Plumbing, HVAC, and Remodeling services.
Last spring we had sewage backup into our basement that was absolutely disgusting. Even after the cleanup and repairs I couldn’t stand going down there so we decided on renovating it. HJacks plumber told us they did remodeling too and they did a great job. Now we have a craftroom and workspace with built in shelving. Thank you HJacks!
– Janelle L. - Broadview Heights, OH
The team at Hjacks finished off half my basement to create a game room with a mini bar. They even added a half bath and ran new plumbing lines. They worked quickly and got the project done in time for the holidays. Much appreciated!
– Jason C. - Hudson, OH
We’ve called H. Jack’s for plumbing and furnace repairs over the years, and were pleasantly surprised to learn they remodeled bathrooms too! Our old hallway bath still had the original pink tile from the 70’s and the tub was cracking and worn, so we talked with H. Jack’s about giving it a more clean and modern look. Their workers gave took our preferences, helped us source the materials and fixtures, and even got us a deal on a new vanity. We’re thrilled with the results! Thanks H. Jack’s!
– Nancy D. - Massillon, OH
We’re very pleased with our new master bath and walk in shower. We have a 60 year old home so we had to redo more of the plumbing than expected but the results look very nice and we don’t have to worry about leaks. Price was fair with a senior discount. We’ll refer H Jack’s to our neighbors.
– Jeremiah R. - Mentor, OH
Love love love my new kitchen! Bill was incredibly detailed and made sure I was happy with everything, and the other guys were so polite and cleaned up each day. Thank you H Jack’s for doing such a wonderful job!
– Cassandra T. - Westlake, OH
Beyond happy with my new kitchen!! We wanted to move our sink and gas stove to the opposite side of the room to make room for an extended island. Not only does it look amazing, we don’t have to worry about the plumbing because that is what HJacks is known for. The workers were very friendly and communicated every step to us after we agreed on a design plan. They even installed new tile backsplash! I would highly recommend them and will be calling back to remodel our bathroom!
– Jessica L. - Cleveland Heights, OH
At 630am Monday morning they were the only company to answer. They came out that day and the service men were very professional, found the problem quickly and it was completed that day. I am very happy with the service and the fact that my issue with my well pump and electrical was fixed correctly right away. I HIGHLY recommend!
– Shauna S. - Jamestown, NY
The gentleman that came was very helpful. He answered all my questions, explained them so I understood. I would definitely want this guy to come back and fix any other problems I would have. Thank you!
– Janie M. - Erie, PA
We called H. Jack’s after another company had no one on call over the weekend for an emergent issue with our hot water tank. They were able to be here within an hour and had the entire install completed within 3 hours. They were very courteous and knowledgeable. I would definitely recommend them! Thank you!
– Barbara H. - Medina, OH
H. Jack’s was able to get us scheduled right away to finish a job a different local plumber was not able to – they did a great job, were very friendly and professional and we would certainly use them again for plumbing needs!
– Julia H. - Shaker Heights, OH
The best Plumbing and Heating Company in Lake County!!! The staff is full of really good people who are so professional and so good hearted! They came out so quickly and got our furnace running better than brand new!!
– Steve B. - Painesville, OH
Your workers were not only professional but funny. I had just come home from cancer surgery and they were upbeat and jovial. They knew the plumbing problem as soon as they saw the part my husband was working with.
– Al and Irene W.
Tony came out to give us an estimate on a hot water tank. He was extremely knowledgeable and clearly an expert in his field. He was also very friendly. When the install was done the following week, it was done to perfection. The job site was very clean you didn’t even know they were here! We are very happy. Thank You!
– Mary Ann K.
We would and will highly recommend H. Jack’s to everyone. Tech did an excellent job and was very pleasant, you are lucky to have him.
– Robert-Jean B. - Akron, OH
I’m very satisfied with your company and the gentlemen that did the work! Excellent, professional, and courteous. I had work done by another plumber years ago and your company was exponentially better.
– Ned Z.
Very professional and helpful. Stayed with me until the situation was completed over and beyond duty.
– Patricia V. - Canton, OH
We are extremely satisfied with our serviceman Larry. He does wonderful work and is very nice.
– Wayne and Susan H.
Thank you, thank you, thank you!!!! I received my $681.00 refund check from CSI via you. I appreciate all of your assistance helping me to get the refund on the damage caused by my water softener that was still under warranty. This is just one more reason I will always call H. Jack’s Plumbing for all of my plumbing and heating issues.
– Teresa H., Erie, PA
My husband and I just bought our first house, and within the month of owning it, our basement flooded. We called H. Jack, they came the next morning. Snaking our sewer line. They did an amazing job! We couldn’t be happier with the results!
– Nicole Cabeza
I have one of those crappy Ryan home house, so something is bound to break down sooner than later. The kitchen sink was clogged 3 days ago. I called Hjacks. Two technicians (Joel and Nick) came and did the diagnostics and repair (snake). They pointed out what causes the pipe to clog (back pitched pipe – that’s Ryan home sticking to their tradition). Nick was kind enough to remedy the pipe issue. Joel offered valuable advice on how to avoid future pipe problems. Terrific PR, terrific service. Highly recommended FYI I live in Richmond Hts, Ohio.
– Oliver M. family, Richmond Hts., OH
Excellent service does exist! I wanted to take the time to sincerely thank everyone involved in our recent purchase and installation of a new hot water tank. I emailed my situation, and I think less than 1/2 hour later, someone was calling me to help. They sent a crew for an estimate that afternoon and quoted me a really great price. We scheduled installation for the very next day (it was late afternoon, after all). The installers were personable and knowledgeable, I trusted them completely. They did the work quietly and the final bill was actually what was quoted! No hidden or surprise charges, and much less than what my first choice wanted. (Unfortunately my first choice was not H Jack and I went three days without hot water!) They worked with the “special needs” the project involved without soaking me in price. I am confident in the product, and they assured me if I have any issues they will help. A truly great team and incredible service, which is important to me when I make high-price decisions. Again, thank you to the staff and especially Frank, who did the hard work. ACES!
– Trish S.
We really appreciate the GR8* H. Jack’s service here from: Chris D. in truck #1, Jeremy McCoy , Barry, Kevin and the “gang” of excellent & professional workers, as we now are having more work & A/C installations this July. Last Dec. Jeremy McC. answered my call, listened to our emergencies, and then he and Chris D., immediately figured out what the solutions to our many problems were. & => ALL their work done to repair our water well pump and pressure tank and furnaces was a Blessing! We have total and complete TRUST in these fine and most experienced gentlemen. We were referred to H. Jack’s by neighbors and to date there are half a dozen of us using your all-inclusive services, in total and complete confidence. Thank you !
– Vincent and Ruth F.
I contacted this company because of a drain problem we were having in our back yard. They sent out 2 service people that worked for hours clearing out drains. 2 of the 3 drains were opened and are flowing well. The 3rd they needed to dig out a damaged area and replace a section of pipe. This was done in 2 trips to my home. I was not at home while the work was done but my wife was totally impressed with the quality of work and the professionalism of these 2 people. They stayed in touch with me by phone to give me updates as the work progressed. The big question is would I call them for other problems, YES. Thank you H Jack’s for the work you did and for the timely manner in which it was taken care of.
– Steve R. - Cuyahoga Falls, OH
From the very start of the project, H. Jack’s was very professional. Bill, the Foreman for the project was outstanding. He explained to me the entire process answering all of my many questions. Each H. Jack’s employee was courteous and professional, as well. Even though it was a large task, when the project was completed, no one would ever know H. Jack’s were present in my home. I would strongly recommend H. Jack’s for any plumbing or HVAC project. Thank you
– John H.
H. Jack’s arrived fast after the service call. Thank you, George for giving me a fair price. You didn’t know of my financial issues. I thank God! for kind, hard working people not wanting to rip others off. Thank you, H. Jack’s for having great professional workers. The workers worked hard at trying to resolve my backed up sewer line but unfortunately not successful. You are my new plumbers because of your honesty about the issue & you guys never gave up trying. I will review the quote for other service options. See you in the future. Thank you!
Had a main drain back up in the bathroom which occurred on a Saturday. Called Jacks and they arrived in less than a hour. Brian who actually took my call, was the one who showed up to do the job. Brian was excellent and so was his assistant in training Shawn. They were swift to get the job done and got us back up and running in no time. They got the job done in frigid weather as well. Great customer service and we will be seeing Jacks again in the spring. Thanks again!!!!
– Cindy S.
H. Jack’s service men were prompt, professional, thorough, and explained everything they were doing. Very impressive. I would not hesitate to call them again when needed.
– Alan B.
Bill and Shawn came to my house today and diagnosed my leaking tub… Not a 5 min job. Both were pleasant and knew what they were doing. In and out. Great job. thanks, Jeff.
– Jeff S.
Jason did a great job! He knew right away what the problem was and took the time to explain everything as well as provided me with the old part. He even showed me the correct way to put the filter in, in order to avoid future costly repairs. Thanks you guys and I will be contacting you again should the need arise.
– Mary L.
I can only get 4 stars to light up but you definitely deserve all five! What started out as a slow running toilet resulted in tearing up our basement floor to replace the sewer line, etc. We are glad it is finally done and hopefully won’t have further problems. The guys were very professional, cleaned up the gunky mess, and we couldn’t have asked for more!
– Paul and Linda
I called H. Jack’s and I had a very nice man named Jeremy come to my home, and seen were the leak was coming from he was very knowledgeable all the men were very professional and courteous, I am very pleased with all the work I would never use any other company, I love H. Jack’s.
– Sharon B.
I was able to get same day service within 2 hours of my call on a wednesday afternoon, the plumber was pleasant and gave me an up front idea for the first hour of work, granted it was $140, slightly higher than the other phone call I made but they came quickly and I was home so he was able to take care of it and was off for $139. Overall a very positive experience, thanks!
– Lee R.
Al and his guys came to the house promptly and within a few hours had the old water heater out and the new, efficient unit up and running. Great people, professional work. Thank you.
– Tom H.
I called H. Jacks around 5 A.M. due to the heat was off in my home. This was February in Cleveland…a tech named Mike came over within a half hour. He diagnosed the problem and being that I had to be at work was very accommodating and returned when there was someone at the home later in the day. I would definitely recommend H. Jack’s.
I just want to commend the wonderful work that Carl and Elvis did on repairing my faucet that burst out in my backyard. I felt so bad having them be outside in all the snow and cold. But they did the work with a smile and were so very kind. If anyone needs plumbing services I will definitely recommend your company. And also a thank you to Jeremy who I spoke to 3 times on the phone. Great employee’s all the way around.
– Ilene K.
We called for a problem with the toilet, but when they got there they were able to find the root of the problem. Their work was very professional. Their workers were very knowledgeable. We would definitely recommend them to other friends. While they were at our house, our 85-year old neighbors furnace went out. We called for service for her, they came within the hour. She needed a new furnace and they were able to have replaced within 5 hours. Amazing! She was happy and warm that same day. Thank you H. Jack’s!
– Rick and Chris F.
We have called on Jack’s to fix bathroom sink and shower, then our dish disposal. I was so pleased I told my sister in law and she called you to fix her shower. Thanks for being so effective.
– Carolyn B.
All the servicemen were very courteous and helpful. They went above and beyond!
– Esther L.
The work was efficient and well put together. I love how H. Jack’s is kind and has really good service
– Sterling U.
The service man was very courteous and did a wonderful job. He went out of his way to get the part the was needed and installed it quickly. We have had H. Jack’s do another large job in the past and were very pleased with price and service!! Your servicemen are outstanding.
– Rose Ann V., Cleveland, OH
We were beyond pleased with the prompt, professional service we received! We will certainly contact with future needs and recommend to our contacts! Thank you!
– Christian J., Cleveland, OH
You have master mechanics that have personal pride in the service work they can do…Thank you
– Beatrice W.
Chris was the most professional plumber I’ve ever had! He diagnosed the problem in under 60 seconds, and gave me an estimate in under two minutes. He made me feel comfortable and was quick in his repairs. My new plumber!
– Sam R.
We have been with Jack for years. He does good work and always keeps his word.
– Donna O.
I am very impressed with the quality and professionalism of your company and the guys that did the work. Excellent job. Thank you.
– Richard L., Chardon, OH
I had called H. Jack’s in a panic for a plumbing emergency. They were out within an hour and had my issue fixed right away. They were extremely professional, polite and helpful. The dispatcher on the phone was beyond kind and reassuring that they would be able to help. Highly recommend!
– Christine B., Cleveland, OH